Frequently Asked Questions
Everything you need to know about bringing Canopy into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for white-glove furniture delivery.
Do you offer a warranty on your products?
Yes, all Canopy furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your shipment status by logging into your Canopy account and visiting the 'Order History' section.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled textiles, and ethical manufacturing processes to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.